How can I return an item?
Each of our packages includes a Return Form. To ensure a smooth return process, please fill it out carefully.
3 easy steps to return your item:
- pack the item in the same package it was delivered in
- include the completed Return Form and seal the parcel properly
- return the item at your own discretion and expense. Keep the shipping receipt until the return is fully processed
Items tried on solely to check fit are not considered used. However, we reserve the right to refuse returns if the item is damaged or for hygiene reasons. We also do not accept returns of items with removed security tags. If a return is rejected for any of these reasons, the item will be sent back to you and a refund will not be issued.
How many days do I have to return an item?
If the item doesn't fit, you have 14 days to return it without providing a reason.
Where should I send the return?
Please send the returned item along with the completed Return Form to: LALA MARKET s.r.o., Wolkrova 1105/37, 851 01 Bratislava, Slovak Republic
Who pays for return shipping?
The cost of returning the item to us is covered by the customer. For your own safety, we recommend insuring the package for the value of the item, this service is offered by all shipping companies.
Can I exchange an item?
We do not offer item exchanges. If you'd like a different size, style or color, simply return the original item for a full refund and place a new order.
How long does a refund take?
Your money will be refunded using the same payment method you used for the original purchase. From the moment your return is collected by the courier to the final processing, we issue refunds within 30 days in accordance with applicable legal regulations. You can track the status of your return by clicking on “Order details”.